CMS Support UK
Independent UK community & tools

Understand your CMS case. Learn from others.

Ask questions anonymously, compare real case outcomes, understand the rules and use practical tools before challenging a Child Maintenance Service decision.

Community experiences and generated drafts are not legal advice. Check important decisions against official guidance or professional advice.

Your case workspace

Keep your CMS case organised

Track
Current stage
Prepare
Evidence
Record
Important dates
Research
Tribunal cases

My CMS gives you one private place to keep track of what is happening and what to do next.

Your private workspace

My CMS

Start organising your case straight away. Create a free account when you save your workspace so your personal case tools stay linked to you.

Community

Find people dealing with the same CMS problem

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Case outcome database

Search real, anonymised CMS outcomes

Resolved threads record the issue, stage, evidence used and final outcome. Community outcomes are self-reported and are not presented as representative success rates.

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Upper Tribunal case library

Important CMS decisions in plain English

Search authoritative Upper Tribunal decisions by issue, case reference or legal principle. Each summary links to the official decision.

Why these cases matter
Upper Tribunal decisions can provide authoritative guidance on how legislation should be interpreted. They are different from community case outcomes and do not guarantee the same result in another case.
Case finder

Find tribunal cases relevant to me

Answer a few questions and we will rank potentially relevant authorities from the library.

Plain-English summaries are provided for orientation. Read the original decision before relying on an authority.

Know the law

Rules and case law in plain English

Guidance reviewed against official sources on 28 August 2026. Always check the latest decision letter and legislation before acting.

Shared care

Regulation 50

When care may be genuinely equal day to day, the question is wider than simply counting overnight stays.

Evidence

Proving day-to-day care

What records may help show the practical pattern of care when CMS disputes who provides it.

Calculations

Shared-care nights

How overnight bands can affect a calculation and why that is separate from the equal-care question.

Appeals

Mandatory reconsideration

How to identify the exact decision you challenge, organise evidence and protect the appeal route.

Tribunal

Appealing after MR

What happens when a dispute moves from CMS to the independent Social Security and Child Support Tribunal.

Process

Main-carer disputes

Why child benefit, addresses and labels can be relevant but may not answer the practical care question by themselves.

Challenge a decision

See the route before you take the next step

1

CMS decision

Read the decision letter and identify exactly what you disagree with.

2

Mandatory reconsideration

Ask CMS to look at the decision again and provide relevant evidence.

3

Tribunal

If you still disagree after MR, you may be able to appeal to an independent tribunal.

4

Upper Tribunal

Potentially relevant where there is an error of law, subject to the appeal rules.

Free challenge tool

Build a Mandatory Reconsideration request

Answer the questions without signing up. When your personalised letter is ready to generate, create a free account to continue.

1. Identify the decision

2. What did CMS decide?

3. Explain the facts

4. Evidence

5. Final information

Check the deadline and submission method shown on your CMS correspondence.
Get help

Who can help?

CMS / DWP

Decision handling, mandatory reconsideration and service complaints.

Your MP

Can pursue administrative problems and delays.

Citizens Advice

Independent guidance and help understanding options.

Independent Case Examiner

Handles certain unresolved DWP/CMS service complaints.

HMCTS / Tribunal

Independent appeal route where applicable.

Professional advice

Specialist advice tailored to an individual case.

Free tools

Shared-care overnight calculator

Use the basic calculator without an account. Personalised case work, saved workspaces and generated challenge documents require a free account.

Published shared-care bands

52–1031/7 reduction
104–1552/7 reduction
156–1743/7 reduction
175+50% reduction plus £7/week, subject to the published rules